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Means of transport

Usually Vempartes uses the Normal or Express Mail routes, however other routes can be considered taking into account the best cost and highest priority of delivery for the benefit of the customer.

Shipping costs

The customer will be informed of the shipping cost when finalizing the purchase on our website, later by e-mail. If there is any product out of stock, we will immediately contact you, to learn about the possibility of sending the existing material, the preference for waiting for replacement of the missing products.

Delivery

The shipping time is the result of sum of the order processing time, disponibility of stock and the shipping time.

The processing time is 24/48 hours from the time of receipt of payment (except Saturdays, Sundays and holidays).

The delivery time varies according to the route chosen for the transport and disponibility of stock.

We ship to All Europe

We accept orders from anywhere in Europe.

Returns

Returns of goods purchased in our online store must be previously communicated to our email (geral@volvosempartes.com), within a maximum period of 3 working days from the date of receipt.

Returns are non-refundable, except for defective products or incorrect shipping by us. The refund period is about 15 days from the date of receipt of the product. The product must be in perfect condition in its original packaging, and accessories or offers included, when applicable. After checking the condition of the product and the quantity, the customer will be reimbursed by the same route that he used for the payment or for the route that Vempartes deemed most convenient. If you have received a promotion (for example, (postage paid), the amount will be deducted from the amount to be refunded.) Returns of products that have been modified by customer's request will not be accepted. security deposit (to stipulate) for the reservation, in case of cancellation of the pre-order the value of the deposit will not be refunded and the reservation will only be kept for the period of 60 days.

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