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Means of transport

Usually Vempartes uses the Normal or Express Mail routes, however other routes can be considered taking into account the best cost and highest priority of delivery for the benefit of the customer.

Shipping costs

The customer will be informed of the shipping cost upon finalizing the purchase on our website. Checking the lack of any product immediately we will contact to know the possibility of sending the existing material, the preference for waiting for replacement of the missing products or the return of the money.

Delivery

The shipping time is the result of the sum of the order processing time and the shipping time.

The processing time is 24/48 hours from the time of receipt of payment (except Saturdays, Sundays and holidays).

The delivery time varies according to the route chosen for the transport.

We ship worldwide

We accept orders from anywhere in the world, provided that the logistics companies with whom we work offer services with guaranteed delivery. We would like to inform you that for deliveries outside the European Union there may be costs charged by the customs of the recipient.

Returns

Goods purchased in our virtual store can be returned at our physical store in Maia. The delivery of the product must be accompanied by proof of payment.

Returns must be communicated by e-mail (email) or by telephone (telephone number) within a maximum of 3 working days from the date of receipt. Returns are non-refundable, except for defective products or incorrect shipping by us. The refund period is about 15 days from the date of receipt of the product. The product must be in perfect condition in its original packaging, and accessories or offers included, when applicable. After checking the condition of the product and the quantity, the customer will be reimbursed by the same route that he used for the payment or for the route that Vempartes deemed most convenient. If you have received a promotion (for example, (postage paid), the amount will be deducted from the amount to be refunded.) Returns of products that have been modified by customer's request will not be accepted. security deposit (to stipulate) for the reservation, in case of cancellation of the pre-order the value of the deposit will not be refunded and the reservation will only be kept for the period of 60 days.

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