Common questions

Placing orders on the site is very simple and intuitive, you should follow the following steps:

    1. Creation of your customer account through the Link Register.
    2. Add the desired products to the shopping cart by clicking the Order button next to the corresponding product.
    3. View the total order through the View Order link and then Finish Order
    4. Scroll through the last steps of the ordering process by choosing the delivery address, shipping method and payment method.
    5. When you place your order you will receive an email confirming your entry into our services;
    6. After this, a Proforma Invoice will be generated with the transportation costs and payment methods available;
    7. The payment methods available will be reflected in the Proforma Invoice. And the same are:
      - ATM reference (Only valid for national territory)
      - Bank transfer
      - Paypal

In case of errors in the site, you must first clear your browser's cache and cookies and try again (INVALID TOKEN gender error), if this solution is not effective, please send an email describing the problem to our commercial department and this will be quickly solved.

The management system automatically cancels orders that are not paid in order to make the products available for new orders. If you still want to, you must place a new order or contact the sales department. The system automatically blocks users with recurring history of unpaid orders.

The value of shipping depends on several factors, such as the type of shipment, weight and value of the order, to know the value of the transport must register and place the order. After that, you will receive a Proforma Invoice with the shipping price.
You can also send us an email with the material you want and expressly request that you need to know the shipping cost before placing the order on the site.

If you do not remember your password, click on the "Lost password" link. You will need to fill in your registration email, and you will immediately receive an email with your password.

Yes, orders are shipped by carrier or courier and registration details are required for delivery.

In most cases this problem arises, there is already an account registered in the same email, usually made months or years earlier. In this case you should ask for a new password by clicking on the "Forgot your password?" Link, if this method does not solve the problem, please contact us.